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G
uide Fiorentine - Florence and Tuscany private tours


Mobile +39 348 77 37 715  +39 366 14 54 647  fax +39 055 6594574 - info@guidefiorentine.com

Info & Booking

 

Dear guest, thanks for choosing us, if you need further information This email address is being protected from spambots. You need JavaScript enabled to view it.

If you want to book an itinerary, proceed as follows:

 

STEP 1 - Read carefully the Terms & Conditions section

STEP 2 - Fill the form in the required fields for receiving your customized itinerary and quotation

STEP 3 - Secure your booking by choosing the payment method

STEP 1 - Terms and Conditions

Vehicles available:
Mercedes Vito minivan - 9 seats - fully air conditioned
Mercedes Viano minivan - 8 seats - fully air conditioned


What is included
Taxes, VAT, and when you benefit of transportation service, even parkings, tolls, fuel are included.


What is not included
Ferry and train tickets, eventual entrance tickets, meals, wine and food tastings, tips (optional).


Services can be provided by:

Driver-guides. They are professional drivers also licensed as Tour Escorts by the Italian Law. His/her knowledge of the areas and the whole country is VERY thorough, during the trip provides relevant information about the history, the culture, the spirit of the region you visit and relative sights.
During the tour he/she drives you as close as possible to each town center, provides maps, timetables (if necessary) and information for making you enjoy the area at your own pace.
He/she can point out the right restaurants or will simply ensure that you get out of your trip whatever you are looking for, fun, culture, sights, landscapes, shopping etc.
Remember that he/she is not allowed explain in the historical city centers and inside museum, churches, etc."

Licensed tourist guide. By the law, is the only subject allowed to take people around the towns, enter in museum, churches, palaces and explain them to visitors.
The license is released after being tested on several topics like: art history, archeology, economy and society, customs and traditions about the province for which they obtained the license.

When you receive your quotation, is always clearly indicated what kind of the two services above is provided.


Booking conditions
After received our quotation of your tour, you can complete your booking by choosing your payment conditions at step-3.
All reservations are subject to our confirmation.
The itinerary can be changed due to force majeure events like: strikes, floods, severe water acts, in general events that cannot reasonably predictable.


Payment conditions
According to our policy in customization of the itineraries, are not displayed standard rates for our service. Please fill the form in STEP-2 section for receiving your tailored itinerary and quote.
Note that taxes, fuel, tolls, parkings are always included in our rates.
Each extra hour beyond the fixed time will be charged at the rate of € 50,00/hour (day time) and € 70,00/hour (night time) for drivers and of € 40,00 for tourist guides.
Travel agencies are required to pay fully in advance.
Solo tourist guide services are always paid fully in advance.
 

Cancellation and refund policy
Eventual cancellation has to be done by email
 
arrived until 7 days before the booked service, nothing will be charged. In case of pre-payment full refund of money to the client. 
arrived from 6 until 3 days before the booked service, 50% of the amount will be charged. In case of pre-payment 50% refund of money to the client.
arrived 1 or 2 days before the booked service, or "no show" 100% of the amount will be charged. In case of pre-payment nothing will be returned to the client.

Note that pre-reserved tickets are not refundable.

In case of force majeure events like death, floods, or the ship doesn't dock in the fixed port, client will not be charged or fully refunded. 


Insurance coverage
While traveling on board of one of our vehicles, every passenger is covered by an insurance policy, whch in Italy is mandatory. In Italy, vehicles used for professional transport of people (NCC) are inspected every 12 months by the car register.
We warmly advise to take out insurance to cover eventual medical expenses or loss of luggage.


Privacy policy
Guide Fiorentine informs you, that all data collected from clients by filling the forms above, are protected in conformity to the Italian Law 196/2003 concerning the protection of the personal data. According to the mentioned law Guide Guide Fiorentine is the responsible of the safe keeping of client's data in the person of his owner Umberto Cattani viale x seteembre 292, 54033 Carrara.

STEP 2 - Receive your personal quotation

All fields are mandatory*
 
 
I agree with terms & conditions
Privacy: Guide Fiorentine informs you, that all data collected from clients by filling the forms above, are protected in conformity to the Italian Law 196/2003 concerning the protection of the personal data. According to the mentioned law Guide Guide Fiorentine is the responsible of the safe keeping of client's data in the person of his owner Umberto Cattani viale x seteembre 292, 54033 Carrara.

STEP 3 - Complete booking

Payment options

Our favorite payment is to send a deposit then pay the balance at the and of the service by cash. You receive from Paypal an email sent by us with all the instructions for completing the payment with your credit card.
If you choose this option please send us an This email address is being protected from spambots. You need JavaScript enabled to view it.

Pay fully in advance
, via Paypal or bank transfer (in this case will banking commission will be charged).
If you choose Paypal or bank transfer option please This email address is being protected from spambots. You need JavaScript enabled to view it. us in order to receive all necessary instructions for completing the payment.

Pay at the end of the service by cash (in Euro) or credit card.
In order to secure the booking, we need to hold your credit card number, if you want to proceed please This email address is being protected from spambots. You need JavaScript enabled to view it. us in order to receive all necessary instructions for sending all credit card data. After completed the booking procedure, your credit card data, for your additional security, will be printed and kept in our office. All digital information will be canceled.

 

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